Incoho Celebrates 9th Anniversary; launches New LOB

Incoho launches Skiptracing Solutions, its latest line of business to compliment its current offerings of highly specialized services. The solution is aimed at freeing up working capital that is held up in receivables due to debtors being unreachable or un-locatable .  Incoho has just completed several pilots with a Fortune 500 client to fine tune the solution. The new line of business leverages on Incoho's solutions oriented approach to collections as well as their proprietary skip tracing techniques which was developed through years of experience in handling a variety of accounts across all delinquency spectrum from early delinquency, pre-write off, post write-off and recovery.

 Process Manager Rolando Mateo states, "The solution is very robust and builds on Incoho's experience in commercial collections and uncanny ability to recognize gaps in our client's processes and how we are able to fill those gaps and generate additional value in our client's value stream."

 The latest line of business is related to Incoho's main strength which is Collections. Incoho's line of businesses is very specialized and is highly customized to meet client's needs. This includes collections which is further divided into consumer and commercial collections, lead generation and qualification, and Research and Data Entry.

 Kyle Bendijo, Incoho's VP for Process Excellence, further states that "Our offerings are very specialized hence the smaller scale of our operations.  Each client has specific needs and rather than having a cookie cutter template to force on the client, our strategy is sit down and have a very thorough understanding of our client's processes by clearly defining it and applying metrics to understand the dynamics and  and develop a solution that will allow Incoho to add value to the process. It is always our aim to become an integral component of our client's process and not just be a service provider. Anyone can provide service, not everyone can add value."

Alain Ariel Bendijo is Incoho's VP for Process Excellence. He holds a Bachelor of Arts Degree in Human Resource Management and a Masters Degree in Business Administration from DLSU. He is a seasoned BPO professional with extensive experience in migrating on shore processes to off shore resources. He has successfully overseen a variety of BPO/KPO type engagements ranging from commercial and consumer collections, demand generation, telesales/telemarketing, business intelligence, internet and phone based research and sales support to mention a few. He is a Certified Six Sigma Black Belt and is currently working on developing the current roster of Inocho Managers attain proficiency in Six Sigma Process Improvement Methodology. Kyle is also a seasoned amateur photographer having taken up the hobby in 2007. He enjoys sharing his photographic and photoshop knowledge with his colleagues by conducting free photography workshops for Incoho agents. He is also a Certified PADI Divemaster and has been diving extensively  around the Philippines since 1994. 

Adobe Photoshop Lightroom Workshop for Incoho Peeps

Adobe Photoshop Lightroom Workshop for Incoho Photobugs

 

After the very successful basic photography held last January, Kyle Bendijo, Incoho's VP for Process Excellence, will be conducting a Lightroom Workshop for Incoho Peeps. Topics to be discussed are as follows:

 

1. Basic Lightroom Workflow from capture to import

2. RAW vs JPEG

3. White Balance Settings

4.  Tone Settings ( Exposure, Recovery, Fill Light, Blacks, Brightness, Contrast etc)

5. Sharpening

6. Exporting to JPEGS

7. Preparing for Print

 

Those interested in participating may email phoebe.rea@incoho.com

 

Bring your DSLR's. Date, Time and Place TBD.

Quality Manager Needed

Quality Manager Needed!!!

Incoho is in need of a Quality Manager to oversee Quality Assessment and Quality Control Initiatives. The ideal candiate that we have in mind :

* is a college degree holder of any course.

* has a background in the bpo industry particularly in the operations and quality control functions.

* is currently an assistant manager/manager, team leader level.

* has excellent analytical skills.

* is comfortable working with data and is able to think strategically.

* must have the ability to work with multiple departments across different continents.

* is able to work independently.

* is able to strike a balance between being people and process orientation.

* must have excellent skills in MS Excel and Visio. Preference for applicants who are familiar with Minitab. 

* has excellent communication skills, must be able to communicate with all levels of management.

* may have Six Sigma Training or Certification. Not a hard requirement but preference will be given to applicants with exposure to quality and process improvement disciplines.

* is able to work on ever changing schedules but usually would follow EST Hours.

Interested applicants may send their resumes to kyle.bendijo@incoho.com


Alain Ariel Bendijo is Incoho's VP for Process Excellence. He holds a Bachelor of Arts Degree in Human Resource Management and a Masters Degree in Business Administration from De La Salle University. He is a Certified Six Sigma Black Belt. He has been with Incoho for 8 years. He is a published amateur photographer and is also a certified PADI Divemaster and has been diving in and around the Philippines since 1994.