New Job Openings for a New Project

Title: Project Manager

Location: Manila

Reporting To: Process Manager and or Operations Manager

Responsibilities

·          Will have overall responsibility and accountability for the project.

·          Will coordinate the efforts from multiple teams in meeting client’s objectives. Specifically, the candidate will work with a North American calling team and drive productivity and quality in their output.  The project manager will also work closely with a research team based in the Philippines.

·          Must have the ability to think analytically and strategically. The project manager must be able to extract tactical and strategic action plans from raw data.

·          The project manager will be the main client interface between Manila team and US team.

·          The project manager is responsible for driving productivity and profitability.

·          The project manager will be responsible for setting and monitoring performance benchmarks.

·          The project manager will be responsible for setting, monitoring and maintaining QA benchmarks.

Required Skills & Education:

·          College degree holder with a background in business administration, management, or computer science.

·          Background in Project Management and or Six Sigma Certification/Training will be given preference but not a hard requirement.

·          Preference for those with previous experience as an assistant operations manager handling a BPO project.

·          Ability to work on several projects at one time

·          Strong communications skills

·          Ability to work in a fast-paced environment, able to meet tight deadlines and challenging performance targets.

·          Strong interpersonal skills, able to work with people from varying backgrounds and culture.

·          Proficient in MS Office applications specifically Excel, Access and Power Point.

·          Able to think strategically and interpret raw data into specific action plans.

·          Willing to work on permanent graveyard shift.

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Title: Data Analyst

Location: Manila

Reporting To: Process Manager

Responsibilities

·          Work with the research and outbound calling teams to understand progress against client deliverables and objectives

·          Analyze the output of research and calling teams and recommend courses of action to management.

·          Assist in the coordination of resources (IT, Calling, Research) in attaining project objectives.

·          Extract pertinent data as required by project manager.

·          Create bi-weekly Return Mail status update and performance reports

·          Present data to senior management team.

·          Assist the project manager in generating month end reports summarizing project performance.

·          Will also be responsible in managing the import and export of data to the auto dialer.

Required Skills & Education:

·          College degree holder of any business or computer related course.  

·          Preference for those with 2 to 3 years of relevant work experience but fresh graduates may be considered.

·          Ability to work on multiple projects.

·          Strong communications skills

·          Ability to work in a fast-paced environment

·          Proficient in MS Excel, Access and Power Point.

·          Able to think strategically and interpret raw data into specific action plans.

·          Willing to work on permanent graveyard shift.

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Interested applicants kindly email your resumes to human.resource@incoho.com

Kyle Bendijo is Incoho's VP for Philippine Operations. Kyle holds an MBA from De La Salle University. He is a certified Six Sigma Black belt.  He is also certified PADI Divemaster and has been diving in and around the Philippines since 1994. Among Kyle's passion is photography having taken up the hobby in 2007 and is at present enjoying sharing his photography knowledge with his Incoho colleagues.

Urgent . For Immediate Hiring. Job Ads Job Ads Job Ads

FOR IMMEDIATE HIRING

Job Opening: Collections Specialist

Required Skills:

* Excellent communication skills.
* Assertive and comfortable in negotiations.
* Has proven ability to handle pressure from highly charged situations.
* Detail-Oriented. Highly analytical.
* Team Player
* Must have completed at least 2nd Year College
* Proficient in MS Office Applications

Interested applicants may email their resumes to human.resources@incoho.com

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Data Analyst

Requirements
* College graduate from any four year course.
* Strong analytical skills; comfortable working with a huge amount of data and is able to   process into tactical and or strategic action steps.
* Proficient in MS Excel. Knowledge in MS Access a plus.
* Ability to work under pressure and tight deadlines.
* Willing to work during graveyard shift and holidays.
* Training in Six Sigma a plus but not required.


Interested applicants may email their resumes to human.resources@incoho.com
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Job Opening: Quality Assurance Analyst

Quality Assurance Analyst


Requirements:

■Required skill(s): Candidate must possess at least a Bachelor's/College Degree
■Preferably with QA background
■Proficient in using MS Office (Excel, Access, Power Point) as an analytical tool
■Excellent verbal and written communication skills
■Willing to work on a multi-shift environment
■Ability to work with numbers
■An analytical mind which is able to process information logically
■Well organized
■Must have strong tolerance to pressure in a highly dynamic environment
■Required language(s): English
■Applicants must be willing to work in Makati City.
■Preferably 1-4 Yrs Experienced Employees specializing in Quality Control/Assurance or equivalent.
■Full-Time positions available.


Incoho is a leading Chicago-based company focusing on accounts receivable management and outsourced collections services. Our client roster includes international banks, telecommunications and energy companies, and other global organizations. If you are a self-starter looking for a career opportunity in a dynamic, start-up environment, please send your resume with a cover letter stating the position that you are applying for and a copy of your transcript of records tohuman.resources@incoho.com or to our mailing address below.



Incoho Philippines, Inc.

6th Floor PhilCom Building,

8755 Paseo de Roxas Street,

Salcedo Village, Makati City,

Philippines 1226

Attention: Director, Recruitment and Training


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Incoho is a BPO which started operations in 2002 with a niche focus on commercial collections on North American based receivables. Incoho’s foray into the outsourcing sphere started with local accounts which involved doing consumer collections for two of the Philippines’ top credit card issuing banks. Among our early successes with our clients involved conducting recovery collections for a major US based telecommunications company. Incoho was tasked to work on extremely aged receivables. The collectors jokingly referred to the project as doing “voodoo collections” because it was tantamount to raising the dead. But despite the age and delinquency of the accounts, Incoho still managed to generate significant yield and provide value to our client. It was this tenacity and entrepreneurial spirit that lead to other clients and projects in other aspects of the outsourcing universe.

Incoho’s line of businesses has grown to include collections, both consumer and commercial, list build and lead generation, research and data entry, and Returned Mail solutions. Our focus still remains with our core skill which is a very customer service, solutions oriented approach to collections.

For more info, you may visit our website at www.incoho.com.


Alain Ariel "Kyle" Bendijo joined Incoho in 2001 as the Commercial Credit and Collections Manager. He initially  managed Incoho's Philippine portfolio which included two of the Philippines' top credit card issuers. He took over the post of VP for Philippine Operations in 2004 and has held the post since and is responsible for managing the day to day operations of the call center. In his capacity as head of Philippine Operations, Kyle has overseen a variety of BPO and KPO type engagements ranging from accounts receivables management, lead generation and qualification, business intelligence and data entry. Kyle was previously connection with Citibank having spent seven years in its cards collections group handing a wide spectrum of delinquency from early delinquency up to pre-write off. He has a Bachelors degree in Management and holds a Masters Degree in Business Administration from De La Salle University. He is also a certified Six Sigma Greenbelt and is currently working on completing his requirements for Blackbelt  Certification. Kyle is also an accomplished photographer. He is a seasoned PADI Divemaster and has been diving in and around the Philippines since 1994.

Incoho Photography Workshop Pictures

It was a sunny Saturday morning. I was about to hold a photography workshop with some of my colleagues who have recently bought DSLR's and were eager to explore the capabilities of their newly acquired toys. I was excited as well. I always find it fulfilling to share tips to new photobugs and seeing the amazement in their faces when they view their camera LCD's and see the results.  So with a very quick powerpoint presentation on aperture, shutter and ISO controls and an intro to basic compositional guidelines, we were out the door and in a few minutes were out the Ayala Triangle snapping away. I've noticed that its usually faster for people to learn when they're actually pressing the shutter button.

 What I usually get asked first is "how do you get that blurry background on portraits?" and with a quick set of instructions on using the appropriate aperture and a little hand holding at first, they're snapping away pictures after pictures of portraits with sharp subjects but with a creamy, blurry background.

Everyone seems to want to achieve that effect common on most portraits and its actually very easy to achieve.


To illustrate what shutter controls can do, I had my colleagues try to capture jumping shots. And with a little guidance, they were capturing jump shots in no time.
                                 After what seemed like hours taking portraits and jump shots, and enduring annoyed looks from Ayala Triangle guards, we were back to the office to view the results of the morning's efforts.

Thanks to the participants for allowing me to share some of the pleasures of photography.  Happy Snapping.

KB


Alain Ariel "Kyle" Bendijo, Incoho's VP for Operations and Process Excellence, is a seasoned amateur photographer. He holds a Masters Degree in Business Administration from De La Salle University and a Bachelor of Arts Degree in Management, Major in Human Resource Management. He is a Certified Six Sigma Black Belt. Aside from photography, another of Kyle's passion is scuba diving. He has been active in the sport since 1994 and is a certified PADI Divemaster.

Free Photography Workshop for Incoho Employees

Incoho is going to have a FREE photography class for it's employees as a New Year treat.

Due to the increase in digital camera and DSLR users among Incoho peeps, it was decided to organize a photography workshop to be conducted by Kyle Bendijo, Incoho's VP for Operations. "I noticed a lot of the guys brandishing new cameras during the last Christmas party and I thought it would be a good idea to hold a free worshop for Incoho employees so they can maximize their camera's capabilities." according to Kyle.

The first session will be conducted on January 15th, 2011 from 8AM to 12NN. It will be a combination of classroom and photoshoot activities with photoshoot assignments in between the modules and a critique/sharing session towards the end. The topics to be covered would include basic camera controls, aperture and shutter speed, and basic composition rules.  Participants should preferably have a digital camera which has a Manual mode setting but in lieu of, any digital camera may do.

For interested participants, kindly confirm your attendance with Phoebe Rea.

  Alain Ariel Kyle Bendijo is Incoho's VP for Process Excellence and Philippine Operations. He holds a Masters Degree in Business Administration from De La Salle University Graduate School For Business and Economics. He is a Certified Six Sigma Black Belt He is also acertified PADI Divemaster and has been diving for over 16 years.

Job Ads

FOR IMMEDIATE HIRING

Job Opening: Collections Specialist

Required Skills:

* Excellent communication skills.
* Assertive and comfortable in negotiations.
* Has proven ability to handle pressure from highly charged situations.
* Detail-Oriented. Highly analytical.
* Team Player
* Must have completed at least 2nd Year College
* Proficient in MS Office Applications

Interested applicants may email their resumes to human.resources@incoho.com


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Job Opening: Quality Assurance Analyst

Quality Assurance Analyst


Requirements:

■Required skill(s): Candidate must possess at least a Bachelor's/College Degree
■Preferably with QA background
■Proficient in using MS Office (Excel, Access, Power Point) as an analytical tool
■Excellent verbal and written communication skills
■Willing to work on a multi-shift environment
■Ability to work with numbers
■An analytical mind which is able to process information logically
■Well organized
■Must have strong tolerance to pressure in a highly dynamic environment
■Required language(s): English
■Applicants must be willing to work in Makati City.
■Preferably 1-4 Yrs Experienced Employees specializing in Quality Control/Assurance or equivalent.
■Full-Time positions available.


Incoho is a leading Chicago-based company focusing on accounts receivable management and outsourced collections services. Our client roster includes international banks, telecommunications and energy companies, and other global organizations. If you are a self-starter looking for a career opportunity in a dynamic, start-up environment, please send your resume with a cover letter stating the position that you are applying for and a copy of your transcript of records tohuman.resources@incoho.com or to our mailing address below.



Incoho Philippines, Inc.

6th Floor PhilCom Building,

8755 Paseo de Roxas Street,

Salcedo Village, Makati City,

Philippines 1226

Attention: Director, Recruitment and Training


----------------------------------------------------------------------------------------------------------------------------------

Incoho is a BPO which started operations in 2002 with a niche focus on commercial collections on North American based receivables. Incoho’s foray into the outsourcing sphere started with local accounts which involved doing consumer collections for two of the Philippines’ top credit card issuing banks. Among our early successes with our clients involved conducting recovery collections for a major US based telecommunications company. Incoho was tasked to work on extremely aged receivables. The collectors jokingly referred to the project as doing “voodoo collections” because it was tantamount to raising the dead. But despite the age and delinquency of the accounts, Incoho still managed to generate significant yield and provide value to our client. It was this tenacity and entrepreneurial spirit that lead to other clients and projects in other aspects of the outsourcing universe.

Incoho’s line of businesses has grown to include collections, both consumer and commercial, list build and lead generation, research and data entry, and Returned Mail solutions. Our focus still remains with our core skill which is a very customer service, solutions oriented approach to collections.

For more info, you may visit our website at www.incoho.com.